FAQ's

mem.fitness Online Shop offers the following methods of payment:

• Paying by credit/debit card:
• • Visa
  • MasterCard
  • Maestro
  • Debit MasterCard
  • Visa Electron
  • Stripe
  • Paypal

• How much is the minimum order value?

  There is no minimum purchase order value.

  How long will the delivery take?

  Once we received your order, the standard delivery time generally will be 2-3 working days. You can get your styles even faster by using express delivery. Express orders placed before 14.00 h will be delivered on the next working day. For orders placed after 14.00 h the delivery will be delayed by one working day.

  What needs to be considered for Express Shipments?

  Express orders are delivered from Monday to Friday, excluding public holidays. Express orders can only be delivered to home or work addresses. Pick-up locations are excluded.

  I am unable to complete the order using the "Credit Card" payment option.

  Check whether all credit card data has been entered correctly.
  Then click the “Check validity” function.
  This is used to authenticate your credit card.

  Has my order been received?

  You will receive a confirmation email after completing your order.

  Can I subsequently change an item in my order?

  It is not possible to subsequently change sizes or colours of items, or to add or delete items.

  Please enter a new order in the mem.fitness Online Shop.

  Can I subsequently cancel my order?

  Unfortunately, we are unable to cancel any orders.
  Once your order arrives, you can return the parcel to receive a full refund.

  I don't want to keep the purchased item. How long do I have to return it?

  You can return all items purchased in the mem.fitness Online Shop up to 15 days from delivery. Remember that it is only possible for us to accept items that are returned in their original state.
  The merchandise may not show signs of wear. The same conditions apply to reduced price items.
  Please keep the package delivery note for the event that it needs to be traced.

  I have returned an item; now how do I get my money back?

  Reimbursement is usually completed between 3 – 5 days after receiving and conducting the quality check of your returned package.

  • Paying by credit/debit card:
    The value of the returned merchandise will be credited to your credit/debit card account.
     
  • Paying with PayPal:
    The amount will be credited to your PayPal account.